S.Line Website Terms and Conditions
1. Introduction and Definitions
The S.Line website (hereinafter: "the Website") is operated by S.Line, a company offering women's high heels. Browsing the website, purchasing products, and using its services are subject to acceptance of these terms and conditions, as detailed below.
The terms "User" and "Customer" in this document refer to any individual using the website, whether for purchasing products or for any other purpose. Use of the website constitutes agreement to all terms outlined in these regulations.
2. Website Usage
The website is intended for adult users aged 18 and above.
Minors (under 18) must obtain permission from their legal guardians before making any purchase.
The company reserves the right to terminate access to the website if there is suspicion of misuse, fraud, or violation of the law.
3. Product Display
All products displayed on the website, including descriptions, images, and technical specifications, are for illustration purposes only.
Differences may exist between the product description on the website and the actual product.
The company reserves the right to update products, prices, images, and descriptions at any time without prior notice.
4. Pricing and Payment Methods
All prices displayed on the website include VAT as required by law.
The website supports purchases via credit card through a secure payment system.
Customers may also choose cash on delivery as a payment option.
The company reserves the right to update prices periodically without prior notice.
If a price change occurs after an order is placed, the customer will be charged the price applicable at the time of purchase.
5. Shipping and Delivery
Deliveries are carried out by an external courier service.
Estimated delivery time is between 5 to 14 business days, depending on the courier’s conditions.
Shipping costs are calculated based on the buyer’s location and will be displayed at checkout.
The company is not responsible for delays caused by force majeure, logistical disruptions, or other external factors beyond its control.
6. Order Cancellation and Returns
A. Order Cancellation Before Shipping
A customer may cancel an order if the product has not yet been shipped, provided that the cancellation request is submitted to customer service within 24 hours of placing the order.
B. Product Returns After Delivery
In accordance with Consumer Protection Laws, customers may return products within 14 days of receiving them.
The product must be unused, in its original packaging, and include all tags.
The cost of returning the product is the responsibility of the customer.
A refund will be issued after deducting the original shipping fees.
C. Defective Products
If a customer receives a defective product, they must contact customer service within 48 hours of receipt.
The company will assess the complaint and take action according to its policies, including replacing the product or issuing a full refund.
7. Warranty
All products sold on the website are inspected and approved before shipment.
The warranty covers manufacturing defects only and does not include:
Damage resulting from misuse.
Normal wear and tear.
Improper handling or failure to follow the manufacturer’s care instructions.
8. Privacy Policy
The website is committed to protecting user privacy.
Any personal information provided by customers will be used solely for order processing and customer service.
Personal data will not be shared with third parties, except for the purpose of completing the transaction or as required by law.
The company employs advanced security systems to protect customer data.
9. Limitation of Liability
The company is not liable for direct, indirect, or consequential damages resulting from:
Use of the website.
Purchased products.
Services provided.
The company is also not responsible for shipping delays caused by external factors such as:
The courier service.
Force majeure.
Strikes or technical malfunctions.
10. Customer Service
The company is committed to providing professional and accessible customer service for any questions, issues, or requests.
📞 Phone: +97252-484-2700
📧 Email: celinekha98@gmail.com
Customer service is available Sunday - Thursday, from 9:00 AM to 5:00 PM.
11. Updates to Terms and Conditions
The company reserves the right to modify these terms at any time.
Updates will take immediate effect upon publication on the website.
Users are advised to review these terms periodically to stay informed about any changes.
📅 Last Updated: February 2025